You mean I can talk to a…..human?

“Sennheiser Electronics Corporation introduced a new applications hotline service as the first point of contact for end-users, dealers, reps or internal staff seeking product support, application assistance or technical advice.

Sennheiser’s audio expert, Scott Houston, is the go-to person at the newly created applications hotline. He can be reached by calling (877) 736-6434 extension 182 or e-mailing him directly, at shouston@sennheiserusa.com. Should any of the inquiries need further clarification or sales support, Scott will forward the question to the appropriate product manager or sales associate.”

You mean I can talk to a human? Wow. What a concept in customer service! Perhaps other companies might adopt this policy?